Charmi Mehta
Business Analyst | UX Enthusiast
EDUCATION

Cornell University, Ithaca, NY (August 2016 - May 2017)
Master of Professional Studies, Information Science
GPA 3.86/4.0

V. J. Technological Institute, Mumbai, India (July 2010 - May 2014)
Bachelor of Technology, Electronics Engineering
GPA 9.0/10.0

WORK EXPERIENCE

Deloitte Consulting (August 2014 - July 2016)
Business Technology Analyst, Deloitte Digital

Projects
Worked on projects spanning three industries (Life Sciences and Healthcare, Technology, Media and Telecommunications, Consumer and Industrial Products) and successfully delivered client work. Actively involved in firm initiatives throughout the year and made outstanding contribution to the designated assignments.

Different Roles
Functional and Business Analyst, UX Researcher and QA Analyst, Change Management Analyst

ACADEMIC PROJECTS

Winning in Software as a Service (SaaS) (January 2017 - May 2017)
Cornell Digital Technology Immersion Project
Assess the go-to-market strategy for the SaaS products provided by the global technology and innovation company for their US project. The goal is to evaluate client's product positioning, key benefits and competitive analysis by comparing their customer journey with other competitors.

Cornell Information Technologies (January 2017 - February 2017)
Graduate Student Assistant
Focused on Business Intelligence requirements gathering, fit gap analysis and dimensional data modeling for the internal Cornell IT team. Final deliverables included developing Tableau dashboards and reporting graphs for the metrics related to Cornell’s Data Warehousing services.

HealthPass-Bridging Communication Gap within Healthcare System (August 2016 - December 2016)
UX Researcher and Designer
Conceptualized and developed a high-fidelity prototype application for the patients to take control of their healthcare data. We applied user-centered design process to deliver the interactive mobile application through InVision.

Cornell Dining Services’ Key Performance Indicators (KPIs) (September 2016 - December 2016)
Business Intelligence Analyst
Quantified the financials data from four source systems in SQL to assist the $54M dining business transition to a new reporting system. Performed data transformations for the dimensional data model and created Tableau dashboards to report the KPIs.

SKILLS

Design
Navigation & Task Flows, Storyboarding, Wireframing

Research Methods
Persona Building, Affinity Diagramming, Interviewing, User Surveys, Heuristic Evaluation, A/B Testing

Prototyping & Development
Paper Prototyping, Sketch, Balsamiq, InVision, HTML, CSS, Adobe Photoshop

Tools and Languages
SQL, Tableau, Oracle Data Visualization Desktop tool, OBIEE, C/C++, Matlab, R, WhereScape RED, Siebel CRM, Adobe Experience Manager (Content Management), JIRA, TFS, Microsoft Office - Word, Powerpoint, Excel

CORNELL COURSEWORK

Spring 2017
NBA 6010 Electronic Commerce
NBA 6650 Strategic Management of Technology & Innovation
NBA 5410 Project Management
NBA 5690 Management Consulting Essentials
NBA 6550 Statistical Programming & SQL
NBA 6070 Designing Data Products
NBA 6690 Building a Consumer Internet Business
INFO 6480 Digital Tech Immersion MPS Project

Fall 2016
INFO 4940 Human Computer Interaction Design
INFO 4940 Business Intelligence Systems
INFO 4240 Designing Technology for Social Impact
CS 5320 Database Systems

ACCOMPLISHMENTS

Top BTA Performer (August 2015)
Deloitte Consulting US-India Pvt. Ltd.
Received top rater award for exceptional contribution to the client projects and year round initiative involvements for the Financial Year 2015-16.

Spot Award for Rebranding Studio Project (February 2015)
Deloitte Digital Studio
Applauded with Spot award by Deloitte Digital service line for outstanding contribution to the Design project in the Mumbai Studio and for mentoring new team members.

CERTIFICATIONS

Data Visualization for Data Analysts (June 2017)
License 0D9CC4CDCB564C758888CD4C61E0C170
Lynda.com

Creating Interactive Dashboards in Tableau (May 2017)
License C1B5D7AC324D45409FAA96FECD0C6D4E
Lynda.com

Tableau 10 Essential Training (May 2017)
License CD53DFEC672C4E6F8C8B8FED2724E841
Lynda.com

SQL Tips, Tricks, & Techniques (April 2017)
License 7414DB63403C48A99013B99583EF7583
Lynda.com

Foundations of Business Communications (October 2014)
Harvard Business Publishing

Basics in Jewellery Designing (April 2008 - June 2008)
Indian Institute of Gems & Jewellery, Mumbai, India

INVOLVEMENTS

Avanti Fellows (May 2012 - May 2013)
Mentorship Manager, Mumbai
Avanti Fellows is an organization, whose mission is to identify bright and motivated students from low income homes and provide them access to training, mentoring and financial aid through high school and university.

Pratigya, Technovanza (December 2010 - January 2012)
Executive Member, VJTI, Mumbai
A social cause started as an initiative to percolate technology down to the younger minds at school level, along with hands on session on small robot toys.